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Rappi blocks misbehaving deliverers from its platform

Don't worry, we speak : Español (Spanish), too!

Contxto – In a showing of zero tolerance for misbehavior and non-compliance with sanitation standards, Rappi permanently blocked more than 1,500 delivery partners or Rappitenderos from accessing its platform in Colombia. These statements were made by the startup last Thursday (7).

“Failure to fully comply with the established protocols poses a risk not only to their health, it also constitutes a risk for the entire community of couriers, as well as the personnel at supply centers, and society as a whole,” said the startup.

Higher standards for rappitenderos

Thanks to coronavirus (Covid-19), orders within the Colombian cities where it operates have doubled so there’ve been more rappitenderos online. Which hypothetically helps satisfy demand. But it also implies that “things may fall between the cracks” when it comes to the type of deliverers on the startup’s platform.

As a result, Rappi announced that 685 rappitenderos were blocked in March. The following month, 905 more were blacklisted. The reasons behind this go beyond moving about without a face mask nor keeping the proper distance.

The startup also said that some couriers that were removed because the information they provided was inconsistent. Others misused their account. 

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Given these events, it’s apparent that the Colombian unicorn is cleaning house. No point in having tons of motorcycle deliverers if they pose a liability for everyone. Something other logistics and even ride-hailing startups have had to learn the hard way through public scandal.

And even for those rappitenderos with a clean record, there are higher standards. Rappi deployed a points-based system wherein on certain occasions or areas, only deliverers with the highest ratings are allowed to circulate.

Related articles: Tech and startups from Colombia!

-ML

Mariana López
My topic darlings are startup management, edtech, and all-things pop culture. J Balvin is Latin America's best reggaetonero and I dare you to convince me otherwise.

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